Get answers to your general contracting questions.

Here’s everything you need to know about working with Landmark Associates.

Financing

  • Do you offer construction financing or payment plans?

    We don’t offer financing ourselves, but we regularly work with clients using home equity loans, renovation loans, or construction-specific lenders. We can connect you with trusted partners.

  • Can I use a home equity loan or line of credit for my project?

    Yes. This is one of the most popular financing methods. We’ll provide documentation your lender may request, such as contracts, estimates, or schedules.

  • Do I pay Landmark directly, or work through a lender?

    It depends. For financed projects, the lender may issue payments directly to us in phases. For self-funded projects, you pay us directly per your agreement’s schedule.

  • Can I finance part of the project and pay the rest out-of-pocket?

    Yes. We can structure payment schedules in a way that matches your financing and budget preferences.

  • What financing options do you recommend for large-scale renovations?

    Renovation loans, HELOCs, and construction-to-permanent loans are often best. We can share contacts and answer questions about each option’s pros and cons.

Remodeling

  • What’s the difference between a renovation and a remodel?

    A renovation updates or restores what already exists, like refinishing floors or swapping out cabinets. A remodel usually involves rethinking the structure or function of a space, such as removing walls, opening layouts, or converting rooms. 


    If you want a fresh look with the same footprint, think renovation. If you want to transform how a space works, that’s a remodel.

  • How do I know if my home is a good candidate for remodeling?

    If your space no longer fits your lifestyle, feels outdated, or needs upgrades before resale, a remodel may be a great option. We help assess the potential, provide honest input about feasibility and ROI, and guide you through what makes sense — functionally and financially.

  • What’s the typical process for a kitchen or bathroom remodel?

    The process typically includes: Discovery → Design → Scope Development → Material Selections → Construction → Final Walkthrough. 


    We guide you step-by-step, outlining what to expect, how long it will take, and what decisions you’ll need to make when, so nothing feels overwhelming.

  • Can I live in my home during the renovation?

    In many cases, yes, especially for single-room remodels like a bathroom or kitchen. We help you plan temporary setups (like a kitchenette) and phase work to minimize impact. For larger or whole-home remodels, temporary relocation might be the smoother route.

  • Do I need to move out if I’m remodeling multiple areas?

    If work affects essential areas like your kitchen, multiple bathrooms, or bedrooms all at once, it may be easier to move out for a short period. We’ll help you weigh your options and build a schedule that aligns with your comfort and safety.

  • How much disruption should I expect during a remodel?

    Expect noise, dust, and limited access to work zones. But we go the extra mile to contain dust, protect your belongings, and keep the site clean. We also communicate clearly so you know what’s coming and can plan around it.

  • How do you help homeowners make design or material decisions?

    We guide you through every choice, whether it’s tile, paint, fixtures, or cabinetry. Our process includes design meetings, mood boards, vendor partnerships, and recommendations based on your style and budget.

Restoration

  • What should I do first after fire or water damage?

    Call your insurance company to report the incident, then call us. We’ll assess the damage, help prevent further issues (like mold or structural deterioration), and get started on a plan. Fast action is critical.

  • What’s different about working with a restoration contractor vs. a regular builder?

    Restoration requires empathy, insurance fluency, and precision. We know how to handle documentation, match original materials, and manage tight insurance timelines.

  • How quickly can you respond to an emergency?

    In most cases, we can respond within 24 hours. Our goal is to stabilize the situation quickly, whether that’s tarping a roof, extracting water, or documenting damage before demolition.

  • Will you work directly with my insurance company?

    Yes. We handle back-and-forth with adjusters, provide detailed line-item estimates, and advocate on your behalf, making sure the scope and pricing are fair.

  • Can you match materials from before the damage?

    We do our best to match flooring, cabinetry, paint, and fixtures. If exact matches aren’t available, we’ll offer tasteful alternatives that maintain consistency throughout your home.

  • What if the damage reveals more issues once work begins?

    Hidden damage happens. If we uncover anything unexpected, like mold, rot, or structural issues, we pause, assess, and present solutions and pricing transparently so you can make informed decisions.

Project Budgeting

  • How much should I budget for a home remodel or commercial fit-out?

    It depends on scope, size, and material choices. For example, kitchen remodels often range from $40K–$100K+, while commercial tenant fit-outs vary widely. We offer detailed estimates tailored to your project and share examples so you know what to expect.

  • What’s included in your proposals and estimates?

    Our proposals break down everything: labor, materials, project phases, allowances, exclusions, and timelines. We also outline what's not included, so you aren’t left guessing.

  • What are some common costs that homeowners don’t anticipate?

    Permits, temporary accommodations, code compliance upgrades, or changes to original scope are common surprises. We proactively flag these so you can budget smarter.

  • Can I change my budget after work has started?

    Yes, but it’s important to understand how it impacts other areas. We document all changes with updated pricing and schedule projections so you always stay in control.

  • How do you prevent budget overruns?

    Upfront planning, detailed scopes, and early selections help us stick to your budget. Our team communicates often to avoid surprises and catch potential overruns early.

  • What happens if we uncover unexpected conditions (e.g., rot, structural issues)?

    We pause construction, reassess, and provide you with detailed options, cost adjustments, and timelines. We never proceed without your approval.

Timelines & Scope

  • How long does a typical remodel take?

    Timelines vary based on size and complexity. A bathroom remodel may take 4–8 weeks, kitchens 6–10 weeks, and full-home renovations 3–6+ months. We provide detailed timelines at the proposal stage and update them throughout the job.

  • What can delay a construction project?

    Permit delays, design changes, supply chain disruptions, weather, and scope additions are common culprits. We plan proactively and keep you updated if timelines shift.

  • How do you build schedules for multi-family or commercial work?

    We collaborate with owners and managers to phase work around occupancy, safety, and operations. We also align with town inspections and minimize tenant disruptions.

  • Can you work around my business hours or tenant occupancy?

    Yes. We offer flexible scheduling — nights, weekends, or phased work areas — to maintain business continuity or tenant access.

  • What happens if my material selections are delayed or backordered?

    We provide lead times during planning and suggest backup options. If delays arise, we adjust the schedule and communicate impacts clearly.

  • How do you help clients define the scope of work?

    We begin with a discovery consultation and site visit, then develop a written scope based on your goals, budget, and space. You’ll know exactly what’s included and where you have flexibility.

  • Can I add to or change the scope once construction starts?

    Yes. We use formal change orders to document additions and their impact on budget and timeline.

  • Do you provide design services, or should I hire a designer first?

    We offer design-build services with in-house or partner designers. Already working with someone? Great—we’ll collaborate and ensure constructability and cohesion.

  • What if I don’t know exactly what I want yet?

    That’s common. Our process helps you clarify goals, evaluate options, and make decisions with confidence. We’ll never rush you.

  • Can you help me phase a project across multiple years or budgets?

    Absolutely. Whether you're renovating in stages or planning a multi-year capital improvement, we help create phased plans that prioritize impact.

Project Management

  • Will I have a dedicated project manager?

    Yes. Your PM will be your go-to from start to finish — coordinating trades, managing progress, and keeping communication flowing.

  • How often will I get updates during construction?

    At least weekly. We provide milestone check-ins, schedule updates, and quick responses to questions. You’ll never be left wondering.

  • How do you coordinate with subcontractors and inspectors?

    We manage all communication, scheduling, and quality checks. Our goal is to keep things moving efficiently while ensuring every detail is right.

  • Who do I contact if I have a question or concern mid-project?

    Your PM is your main contact. You’ll have direct access via phone and email, and they’ll loop in the right team members when needed.

  • What makes your project management approach different from other builders?

    We emphasize proactive communication, clear documentation, and responsiveness. We believe trust is built through follow-through.

Communication

  • How do you keep clients informed during the project?

    With weekly updates, milestone alerts, and accessible points of contact. You’ll always know what’s happening and what’s coming next.

  • What tools or software do you use for communication and updates?

    We adapt to you — email, phone, text, and if needed, project management platforms. The goal is clarity and consistency.

  • Will I have one point of contact or multiple people?

    One dedicated PM manages your project and communication. Other team members may step in for support, but you won’t get passed around.

  • How do you handle client questions, change requests, or issues?

    Promptly and clearly. We document changes and resolve concerns efficiently so progress continues smoothly.

  • What happens if there’s a miscommunication or delay?

    We take accountability, communicate openly, and solve it fast. You won’t be left chasing us for answers.

Insurance

  • How does Landmark help with insurance claims?

    We act as your liaison, documenting damage, preparing estimates, coordinating with adjusters, and ensuring fair coverage. We simplify the complex.

  • Can you work with my insurance adjuster directly?

    Yes. We often handle everything from initial site visits to final claim approval, making the process less stressful for you.

  • What documents or estimates do I need to submit to my provider?

    We provide professional, line-itemized estimates, damage photos, and scope breakdowns. Everything is formatted for insurance review and approval.

  • What if my insurance doesn’t cover everything?

    We’ll review the gaps with you and explore value-based alternatives. Many clients choose to upgrade or supplement coverage with their own funds.

  • How long do insurance claim projects usually take?

    4 -12+ weeks depending on scope, approvals, and materials. We move quickly while respecting insurance steps.

  • Can I upgrade or expand the work beyond what insurance covers?

    Definitely. We can combine restoration with improvements or remodels in a single project. You’ll see clear separation of costs and get one seamless experience.